Where to begin about the amazing customer service and experience we had at Kimpton’s Hotel Monaco in Portland, OR. The spectacular hospitality started a week before we arrived with, Decoteau, the hotel’s amazingly attentive Concierge. Their team touched base with us the week before our arrival and confirmed the pillows type we preferred, if we need a yoga kit from the room (umm, yes please!), and any other requests we had. Decoteau assisted us with options and reservations at a plethora of delicious and sustainable dining establishments. On top of that, she also emailed us a laundry list of eco-fabulous shopping with links and descriptions on places we needed to visit before we even got to Portland. Icing on the cake was as we were driving down and my cold was kicking in, the spectacular Decoteau popped down to The Spice and Tea Exchange and picked up organic teas for me to sip on, again brilliant customer service.
After the quick three-hour drive south from Seattle we arrived in downtown Portland and at the beautiful Hotel Monaco. We pulled directly into their underground garage with valet, and more importantly out of the downpour of rain to unload Robi. Valet energetically told us that since we had a hybrid our parking rate was cut in half! What a spectacular reward for being green and way to start off the trip. The incredibly helpful Bellman helped us unload a ridiculous amount of luggage and escorted us to the lobby. Garrett, a courteous and friendly gentleman at the front desk helped us get acclimated and checked into our spacious room. The entire process was seamless, easy, comfortable and most importantly quick after a couple of hours in the car.
When the door to our room on the 8th floor opened I knew we were in for a real treat. The colors in the room were bright, modern, and splendidly combined into a posh space. We were in town for 5 days for the Living Future unConference and needed a room well laid out that would let us function, but still be cozy and not wasteful. The room was equipped with a spacious bathroom with a tub and shower, a living room, and a bedroom with a view. The bathroom is stocked with luxurious eco-friendly bath amenities and the towel reuse service and low-flow fixtures to reduce water. The bedroom and living room both had large TVs (his and hers) and the room was stocked with organic goodies and beverages. Here is a secret, if you aren’t a Kimpton InTouch Member, become one. Every time you stay at Kimpton as a member you get free Wi-Fi and $10 towards the minibar!
In the evenings the Kimpton hosts a very popular happy hour in their lobby and this particular property has a fabulous live piano player. Even when my cold went into full force the entire staff stepped it up s amazing. They offered to send up soup and tea and did an extra cleaning for me using their green cleaning products. Due to me being a bit under the weather we weren’t able to take advantage of the complimentary bike rentals the hotel offers guests to use to travel green through the City of Roses.
This hotel is ecofriendly, luxurious, cozy, fun, relaxing, and most of all, the staff is SPECTACULAR. We highly recommend this great property for being green and luxurious.